Find the right starting point for your account, subscription, or setup question.
Plan selection
Choose 1, 2, 6, or 12 months of access, with options for one to five screens. All listed prices are in USD. Compare the available plans.
Check your setup before purchasing
Compatibility depends on your device, operating system, and application. Email support to confirm your intended setup and required service features before purchasing. A device selection in the order form is not a guarantee of compatibility.
Account access
Use the customer account page for website account access. Use its password-reset option if available. Ask support which credentials apply to your streaming setup; never send your password.
Incorrect setup details
If information on your order is wrong, email support with your order number and the correction. Include your device and app names.
Payment questions
Check the order status before attempting another payment. If a charge appears without confirmation, contact support before paying again.
Activation and renewal
After completing your purchase, allow approximately 1–6 hours for activation. This is an estimate, not a guarantee. Subscriptions are renewed manually and do not renew automatically. Contact support for the renewal instructions for your account before its expiry date.
Playback questions
Record the device, app, affected content, time, and exact error message. Tell support whether the issue affects one item or everything you try to watch.
Contact support
Email [email protected] for account, activation, subscription, or setup questions. Include your order number where applicable and a description of your device. Never send passwords or payment-card details.